FAQs

Returns & Exchanges

WHERE IS MY RETURN?

Once your return package is on its way back to our warehouse, the return process begins. After it’s received and inspected, we’ll notify you if your return is accepted or declined. This process may take up to 5 business days from the date your return tracking shows as “Delivered.” Refunds can take up to 7 business days to appear back on your original payment method.

CAN I EXCHANGE MY ITEM?

We are not able to offer exchanges at this time. Please return your item for a refund and place a new order for the size or style you want.

CAN YOU HELP WITH A DAMAGED PRODUCT?

We’re so sorry if you received a damaged item. Please email us at [email protected] with a photo of the damaged product and your order details, and we’ll help resolve it. Note: Any damage reported after our 180-day guarantee period cannot be refunded or replaced.

WHAT IF MY ITEM IS FAULTY?

Goods are classified as faulty if they arrive damaged or a manufacturing fault occurs within 180 days of purchase. After 180 days, damage is considered wear and tear. If you believe your item is faulty, contact [email protected] so we can assist.

Account

CAN I CREATE AN ACCOUNT?

Yes! Register for a Nirelo account to:

  • Track your orders and view order history
  • Save your shipping addresses for faster checkout
  • Manage your details and preferences
  • Receive updates about new collections and exclusive offers


Orders & Tracking

WHERE CAN I BUY NIRELO PRODUCTS?

Nirelo shapewear is sold exclusively at nirelo.com.

WHEN WILL YOU RESTOCK?

We restock regularly. Use the “Join the Waitlist” button on any sold-out product to be notified when it’s back.

WHERE IS MY ORDER?

Please allow 1–2 business days for processing before shipment. Once shipped, you’ll receive an email with tracking details. Most orders arrive within 7 business days after shipment.

MY PACKAGE IS MISSING. CAN YOU HELP?

Yes! If your order shows as “Delivered” but you haven’t received it, or it’s lost in transit, contact us at [email protected] and we’ll assist.

DO YOU SHIP INTERNATIONALLY?

Yes — we offer standard and express shipping options to most countries worldwide.

CAN I CHANGE THE ADDRESS ON MY ORDER?

Once submitted, orders typically process quickly and address changes are not guaranteed. If your order has already shipped, you may be able to contact the shipping carrier directly to request an address update.

Payment

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover, PayPal, and Afterpay.

HOW CAN I GET A NIRELO DISCOUNT?

The best way to access promotions is to create a Nirelo account and subscribe to our marketing emails. You’ll be the first to hear about exclusive offers and sales.

Note: Only discount codes issued directly by Nirelo are valid for use at nirelo.com.

Sizing

DO YOU OFFER PLUS SIZES?

Yes! Nirelo shapewear is available in a wide size range — check each product page for available sizes.

WHAT SIZE SHOULD I ORDER?

Each product page includes a sizing chart to help you choose the best fit. If you’re unsure, contact us for personalized advice.

Shapewear Fit & Comfort

CAN I WEAR NIRELO SHAPEWEAR ALL DAY?

Absolutely — our shapewear is designed for comfort and breathability so you can wear it all day.

IS YOUR SHAPEWEAR VISIBLE UNDER CLOTHES?

No — our shapewear is seamless and invisible under any outfit.

General Questions

WHAT IF I TYPED THE WRONG EMAIL ADDRESS?

Contact us at [email protected] so we can update your email address.

WHERE ARE YOU BASED?

Nirelo is based in the United States, with fulfillment centers worldwide.

I’M HAVING TROUBLE ORDERING ONLINE — CAN YOU HELP?

Try placing your order on a different device or browser. If issues persist, contact us and we’ll assist.

NEED MORE HELP?

If you didn’t find what you’re looking for, contact us. We’re happy to assist.